Return & Refund Policy
Made-to-Order Purchases
Every Farah & Rabia Studio piece is made to order. We do not accept returns or exchanges due to a change of mind or an incorrect size selection. Customers are strongly advised to review the Size Guide before placing an order.
Payment and Order Confirmation
Full payment is required when an order is placed. Orders cannot be cancelled after they have been confirmed and entered production.
Faulty or Incorrect Items
If you receive a faulty or incorrect item, you must contact us within 24 hours of delivery.
Your request must include:
- Your order number
- A clear description of the issue
- Clear photographs showing the fault or incorrect item
Claims submitted after the 24-hour reporting period may not be accepted.
Non-Refundable Circumstances
Returns, exchanges, and refunds are not available for:
- A change of mind
- An incorrect size selection
- Minor colour variations caused by lighting, photography, screen settings, or device displays
- Issues reported more than 24 hours after delivery
Colour variations caused by screen settings do not constitute a product defect.
Approved Refunds
Approved refunds will be processed through the original payment method within 7–10 business days. The time required for funds to appear may also depend on your bank or payment provider.
Original shipping charges and return shipping costs are non-refundable.
Partial Refunds
In certain circumstances, we may offer a partial refund at our discretion after assessing the condition of the item and the nature of the issue.
Contact Us
To report an issue, email hello@farahrabiastudio.com within 24 hours of receiving your order and include your order number.